Desktop Support Engineer

For the second consecutive year, Webloyalty.com was named Connecticut’s fastest growing technology company in Deloitte’s prestigious Technology Fast 50 Program, and we continue to grow! Our innovative approach to marketing makes us a leading and profitable provider of membership programs to Internet websites.

We are seeking an exceptional Desktop Support Engineer who will work primarily in a desktop support role. This is an excellent opportunity to learn about the challenges experienced in an expanding business.

The successful candidate will work in a very dynamic, team oriented culture where individual contributions make a difference!

• Provide remote and hands-on desktop support to multiple corporate network locations
• Complete monthly operating system patch installations across multiple network locations
• Track and resolve unauthorized configuration changes across multiple network locations
• Roll out new desktops and laptops to multiple network locations
• Open and manage the resolution of hardware trouble tickets from start to finish
• Complete daily operational tasks as specified by our operations standards
• Participate in a 24x7 on-call systems support schedule

• Requires a knowledge of commonly used concepts, practices, and procedures for maintaining, troubleshooting, and securing end-user workstations in enterprise networks
• Requires a detailed working knowledge of Windows 2000 Server, Windows 2003 Server, Windows XP, and IIS 5.0/6.0 and Microsoft Exchange
• Requires a working knowledge of TCP/IP fundamentals
• Requires the ability to own user requests from start to finish – “hand-offs” or escalations to higher level support will be available, but not the norm.
• Detailed working of Windows XP deployment methodologies and scenarios is strongly preferred. Microsoft desktop support certification a bonus.
• BS/BA degree
• At least 1 year of experience in managing end-user workstations preferred
• Microsoft and Cisco certifications are desired
• Proficiency in a scripting language is desired (e.g., Perl, VBScript, etc)
• Excellent analytical skills and problem solving ability are a must!
• Must have well-developed time management skills.
• Must have great attention to detail

We offer a competitive compensation and benefits package. Please visitwww.webloyalty.comto learn more about us.

webloyalty.com is an Equal Opportunity Employer.