Business Analyst

webloyalty.com is an online direct marketing company with a successful approach to selling membership programs. We have an experienced management team, strong financials and tremendous upside. Work in a fast paced environment where you will be a key ingredient of success.

webloyalty.com was recently named Connecticut's fastest growing technology company in Deloitte's Technology Fast 50 Program for the second year in a row; we are also ranked among the top fastest growing technology companies in North America on the Deloitte Technology Fast 500 list for the second year running.

The webloyalty.com team wants self-motivated people with initiative and passion - we are all passionate about our company and our work! Ideal candidates are flexible, willing to learn and excited about new responsibilities. You must be goal-oriented and able to juggle tasks in an efficient, timely way.

We are seeking an exceptional Business Analyst to join our company. The applicant must be hands-on and able to understand and analyze key performance metrics. While very detail oriented, the candidate must also have the ability to see the “big picture” in order to make solid business recommendations.

• Work closely with the Customer Service management team to understand business objectives and monitor key business statistics
• Work closely with Corporate Accounting to monitor business projections/budget and how their relate impacts to Customer Service staffing/costs
• Identify areas that will improve Customer Service productivity, recommend solutions, implement those solutions and monitor their results.
• Assist with the development of a reporting system that will help the Customer Service management team proactively identify issues and resolve problem areas
• Set priorities and liaison with 3^rd party system vendors

• BS/BA degree in Business, Accounting or Information Systems
• At least 5 years of operational work experience
• Excellent analytical skills and problem solving ability are a must!
• Strong understanding of information systems
• Must have a proven track record of driving projects through to successful, on-time completion
• Call center experience is a plus but not a requirement
• Must be able to work independently on projects in a fast paced environment

All responses should include salary history and requirements. Please visit www.webloyalty.com to learn more about our company. Please send all resumes to hr@webloyalty.com. No phone calls please.

webloyalty.com is an Equal Opportunity Employer.